MSV CONNECT — MSV AGENCY Loan DSA / Credit Facilitation CRM

Grievance Redressal Policy

Customers may report privacy, consent, data-sharing, DSA conduct, unauthorised charges, misleading statements or application-handling complaints.

1. Complaint received through published grievance email/web form/phone.
2. Generate complaint/ticket number and record date/time.
3. Investigate CRM audit logs, DSA activity and relevant lender/partner communication.
4. Communicate resolution/status within the applicable legal/regulatory timeline.
5. Where relevant to a regulated lender/LSP arrangement, provide the applicable lender/RE grievance escalation details.

Grievance Officer: VIGNESH MURUGESAN
Email: ADMIN@MSVAGENCY.IN
Phone: +91 8072790067
Address: MSV AGENCY, 293, RAJIV GANDHI NAGAR, PALLIPADAI, CHIDAMBARAM - 608001
Hours: Official MSV Agency working hours